Important Visitor Notice – Statue of Unity: Visitors can enjoy the spectacular Projection Mapping Laser & Light Show every day at 7:30 PM at the Helipad Ground, Statue of Unity campus, Ekta Nagar, and experience the peaceful Narmada Maha Aarti daily at 6:45 PM at Narmada Ghat, near the Statue of Unity. TheUnityJourney.com is an independent private platform offering online ticket booking and tour packages for the Statue of Unity and nearby attractions Please note that certain Game Zone activities at Children’s Nutrition Park, Ekta Nagar, including Virtual Tennis, Virtual Cricket, Air Hockey, Dance Game Integration, Subway Parkour 4-in-1, Kiddy Ride, and 3D Video Horse, may be temporarily unavailable due to the ongoing license renewal process. Show timings and attraction availability may change, so visitors are advised to confirm the latest information with the respective authorities before planning their visit. Closed Mondays
The Unityjourney Logo - Statue of Unity Ticket Desk
Desk Policies

Cancellation & Refund Policy

Effective 06 October 2026. Read these cancellation and refund rules before you complete a booking.

1. Ticket Booking Verification

To confirm a booking is genuine, The Unity Journey may phone the customer after the booking is placed. The customer receives a verification code on their registered WhatsApp or mobile number and may be asked to give that code to an authorized representative. The code is used only to verify the booking. If the customer does not provide the code, the booking is not verified and cancellation is not available through The Unity Journey. If the customer completes verification, they may request cancellation under the rules below.

2. Cancellation & Refund

The refund depends on how long remains before the scheduled visit date. Before 96 hours: 100% of the eligible ticket amount. Between 96 hours and 48 hours: 80%. Within 48 hours and before the visit date: 50%. On the visit date: no refund. Service charges and platform charges are never refunded. The percentage applies only to the eligible ticket amount after those charges are excluded. Example: a ₹1,000 ticket with ₹100 in service and platform charges is refunded as a percentage of ₹1,000. The ₹100 is not refunded.

3. Cancellation Eligibility

Before 96 hours, 100% of the eligible ticket amount is refundable. Between 96 hours and 48 hours, 80% is refundable. Within 48 hours and before the visit date, 50% is refundable. On the visit date, nothing is refunded. Service charges and platform charges stay non-refundable at every slab. Cancellation also requires successful booking verification. Without the verification code, a cancellation request is not available through The Unity Journey.

4. Cancellation Request Process

The customer contacts The Unity Journey through the published support channels and shares the booking details. The desk may check the booking ID, customer name, registered mobile number, visit date and time, and verification status. After the booking is verified, the request is processed on the refund slab that applies at that time.

5. Refund Processing

After a cancellation is approved, the eligible amount is sent back through the original payment method. How long it takes to appear in a bank account, card, or UPI account depends on the payment gateway, bank, or card issuer. Service charges and platform charges are not included.

6. Important Conditions

A booking means the customer accepts this policy. Verification is required before a cancellation request. Refusing the verification code can make cancellation unavailable. The refund slab follows the time left before the visit. Service charges and platform charges are strictly non-refundable. Tickets that are valid on the visit date are not refunded. The Unity Journey may verify booking details before processing any cancellation or refund.